Loading... Please wait...

Find Your Herb!

Stainless Steel Flasks

Why 18/8 Stainless Steel? Design Flasks

Our Newsletter


Our Shipping and Return Policies

Shipping

Shining Mountain Herbs is proud to offer EVERY DAY FREE SHIPPING on all orders of $25 or more shipped to locations within the United States. For orders of less than $25, shipping rates are calculated based on the order total. All orders are shipped via the United States Postal Service. For International orders, please use www.myus.com.


Returns

Our Return Policy
Your complete satisfaction is our primary goal. We accept returns that meet the following conditions:

  1. Items must be in their original condition. We do not accept returns of products that have been opened or used unless the product is damaged or defective upon receipt.
  2. Items must be received within 30 days of the original delivery.
  3. Returned item was not listed on the website as a “Final Sale” item.

Returns will be processed when they are received and a refund will be issued within 3 weeks, probably sooner. You will receive an email notification of your refund once it has been processed. 

To Process Your Return
Simply log in to your Shining Mountain Herbs Account and click on the “Completed Orders” link under the menu for “My Account.” Then select the “Return Item(s)” and follow the instructions.

Shipping Your Return
Unless your return is the result of our error, you are responsible for all fees associated with shipping back to Shining Mountain Herbs. Items should be packaged in the original box and packaging to prevent damage to the product(s). Shining Mountain Herbs is not responsible for items damaged during shipping.

Exchanges
If you’d like to exchange an item for something else, it is best to simply return it for a full refund and simultaneously place a new order so that you can get it as soon as possible.

Incorrect, Damaged or Defective Items
We proudly stand 100% behind our products and make every effort to provide the highest level of service possible. If you receive an item that is incorrect, damaged or defective, please contact one of our Customer Care representatives at orders@shiningmountainherbs.com to make arrangements for its return and replacement.

Specials and Promotions
If you choose to return part of your order, please note that you may no longer qualify for special offers associated with your purchase. For example, if you received free shipping because your order totaled $25 or more and the return brings your order total below $25, the shipping cost will be deducted from your return credit.